Terms and Conditions

Last Updated: April 2026

Welcome to Firstcup Coffee Society. By accessing and using our website, purchasing our products, or interacting with our services, you agree to the following Terms and Conditions. Please read them carefully before using our site.

These terms are intended to ensure a secure, transparent, and enjoyable experience for every customer while protecting both our customers and our brand.

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if misuse, fraud, or abuse is suspected.

Firstcup Coffee Society specializes in curated specialty coffee products.

We strive to ensure all product descriptions, tasting notes, images, pricing, and availability are accurate. However, natural agricultural products such as coffee may vary slightly by harvest, roast, season, and origin.

Product images are for reference only and may vary slightly from the final delivered product.

Tasting notes are descriptive and may vary depending on brewing method, grinder, water quality, and personal taste perception.

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

product unavailability
payment issues
suspected fraud
incorrect pricing caused by technical errors

Accepted payment methods will be displayed during checkout.

All payments are processed securely through trusted third-party payment providers. Firstcup Coffee Society does not store full payment card information.

Prices are listed in U.S. Dollars (USD) unless otherwise stated and may be changed without prior notice.

Applicable taxes and shipping fees will be calculated at checkout.

We process orders within the estimated timeframe shown during checkout.

Shipping times may vary depending on destination, carrier delays, holidays, weather conditions, and other factors outside our control.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect addresses submitted by the customer.

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with photos and order details so we can assist you.

Once an order has been shipped, delivery responsibility transfers to the shipping carrier.

Due to the nature of food products, opened coffee products cannot be returned unless the item is defective, damaged, or incorrect.

Refunds or replacements may be approved for:

damaged products
incorrect items received
defective packaging affecting product quality

Requests must be submitted within 48 hours of delivery.

We may request photos and order information to review your claim.

Approved refunds will be processed to the original payment method within the standard processing time of your payment provider.

Shipping fees are non-refundable unless the error was caused by us.

If you enroll in a subscription service, you authorize recurring billing according to the selected subscription frequency.

You may pause, skip, modify, or cancel your subscription according to the terms displayed during purchase.

Subscription cancellations must be made before the next billing cycle to avoid additional charges.

We reserve the right to modify subscription pricing with prior notice.

Our personalized coffee recommendations (“AI Barista” or “Personal Barista”) are designed to improve your shopping experience by helping match products to your taste preferences.

These recommendations are suggestions only and are based on the information you provide, including taste preferences, brewing habits, and shopping behavior.

We do not guarantee specific taste outcomes, as coffee preferences are subjective and may vary.

Your use of personalized recommendations is subject to our Privacy Policy.

We respect your privacy and are committed to protecting your personal information.

We may collect information including:

name
email address
shipping and billing address
purchase history
preferences submitted through quizzes or recommendations
website usage data through cookies and analytics tools

This information is used to:

process orders
improve customer experience
personalize recommendations
provide customer support
send marketing communications (only when permitted)

We do not sell customer personal information.

Third-party providers such as payment processors, shipping partners, analytics tools, and advertising platforms may process data necessary to operate our business securely.

For full details, please review our Privacy Policy.

All content on this website including logos, branding, product descriptions, images, text, graphics, and design elements are the property of Firstcup Coffee Society and may not be copied, reproduced, or used without written permission.

Unauthorized use may result in legal action.

Firstcup Coffee Society shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

We are not responsible for:

shipping carrier delays
delivery interruptions outside our control
misuse of products after delivery
third-party service failures

Our total liability shall not exceed the amount paid for the purchased product.

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Changes become effective immediately upon posting on the website.

Your continued use of the website after updates constitutes acceptance of the revised terms.

If you have questions regarding these Terms and Conditions, please contact us:

Firstcup Coffee Society
Customer Support
Email: support@firstcupcoffeesociety.com

We are committed to providing a premium customer experience and are here to help.