Return & Refund Policy
Last Updated: April 2026
At Firstcup Coffee Society, your satisfaction matters. Due to the nature of our products, we have specific guidelines for returns and refunds to ensure quality and safety.
- Food Product Policy
Coffee is a consumable product, and for safety and quality reasons:
- Opened coffee products cannot be returned
- Returns are only accepted for items that are:
- damaged
- defective
- incorrect
- Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- your order number
- clear photos of the product and packaging
Once reviewed, we will offer:
- a replacement
- or a refund
- Refund Eligibility
Refunds may be approved in the following cases:
- Product arrives damaged
- Incorrect item received
- Packaging defect affecting quality
We reserve the right to deny refund requests that do not meet these conditions.
- Refund Process
- Approved refunds will be issued to your original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping costs are non-refundable unless the issue was caused by us
- Order Issues
If there is any issue with your order, we encourage you to contact us first. We are committed to resolving problems quickly and fairly.
- Non-Returnable Items
We do not accept returns for:
- Opened coffee bags
- Used products
- Orders outside the 48-hour reporting window
- Products damaged due to misuse or improper storage
- Subscription Orders
Subscription orders follow the same refund policy.
To avoid unwanted shipments, please ensure you modify or cancel your subscription before the next billing cycle.
- Contact Information
For any return or refund inquiries, please contact:
Firstcup Coffee Society
Customer Support
Email: support@firstcupcoffeesociety.com
We stand behind the quality of our coffee and are here to ensure you have a great experience with every order.