Shipping Policy
Last Updated: April 2026
At Firstcup Coffee Society, we are committed to delivering your coffee quickly, safely, and in optimal condition. Please review the details below regarding our shipping process.
- Order Processing
- Orders are typically processed within 1–3 business days after purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email once your order is placed and a second email with tracking information once it ships.
- Shipping Methods & Delivery Times
Shipping times vary depending on your location and selected shipping option at checkout.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
Please note that delivery times are estimates and may vary due to external factors.
- Shipping Locations
We currently ship within the United States.
If you are interested in international shipping, please contact us for availability.
- Shipping Costs
Shipping costs are calculated at checkout based on:
- your location
- selected shipping method
- order size and weight
Promotions such as free shipping may be offered from time to time and will be clearly communicated on the website.
- Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
- Subscription Services
If you enroll in a subscription service, you authorize recurring billing according to the selected subscription frequency.
You may pause, skip, modify, or cancel your subscription according to the terms displayed during purchase.
Subscription cancellations must be made before the next billing cycle to avoid additional charges.
We reserve the right to modify subscription pricing with prior notice.
- Delays & Carrier Issues
While we aim to deliver your order on time, delays may occur due to:
- weather conditions
- carrier delays
- high shipping volumes
- holidays
Once your order is handed over to the carrier, delivery responsibility is managed by the shipping provider.
- Incorrect Addresses
Customers are responsible for providing accurate shipping information.
We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update it before shipment.
- Damaged or Lost Packages
If your order arrives damaged or you believe it has been lost, please contact us within 48 hours of delivery (or expected delivery date).
Include:
- your order number
- photos of the package and product (if damaged)
We will review the situation and work with you to resolve it as quickly as possible.
- Multiple Shipments
In some cases, orders may be shipped in multiple packages. If this occurs, you will receive separate tracking information for each shipment.
- Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Changes become effective immediately upon posting on the website.
Your continued use of the website after updates constitutes acceptance of the revised terms.
- Contact Information
If you have any questions about your shipment, please contact us:
Firstcup Coffee Society
Customer Support
Email: support@firstcupcoffeesociety.com
We appreciate your trust in us and are committed to delivering a smooth and reliable coffee experience.