Frequently Asked Questions (FAQs)
- Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times depend on your location and selected shipping method. You will receive tracking information once your order has been shipped.
Do you ship across the United States?
Yes — we currently ship across the U.S. Shipping options and delivery estimates are shown during checkout.
What happens if my order arrives damaged?
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery and include your order number along with clear photos of the issue. Our team will review it and help resolve it as quickly as possible.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, we may be able to update your shipping address. Please contact us immediately after placing your order.
- Returns & Refunds
Can I return coffee products?
Because coffee is a food product, opened bags cannot be returned unless the item is damaged, defective, or incorrect.
If there is an issue with your order, please contact us within 48 hours of delivery.
How long do refunds take?
Approved refunds are processed back to your original payment method. Processing times may vary depending on your bank or payment provider.Because coffee is a food product, opened bags cannot be returned unless the item is damaged, defective, or incorrect.
If there is an issue with your order, please contact us within 48 hours of delivery.
- Subscriptions
Can I pause or cancel my subscription?
Yes — if you are enrolled in a subscription service, you can pause, skip, modify, or cancel before your next billing cycle.
Subscription details are available in your account or by contacting customer support.
- Products & Coffee Selection
What makes Firstcup Coffee Society different?
We combine specialty coffee with personalized recommendations through our AI Barista experience. Instead of guessing which coffee to buy, your personal barista helps match you with coffees based on your taste preferences, brewing style, and daily routine.
What is the AI Barista?
Our AI Barista is a personalized recommendation system designed to help you discover the right coffee for your taste. It learns your preferences and suggests coffees selected to fit how you actually enjoy drinking coffee.
Think of it as having your own barista at home.
Do tasting notes guarantee the same flavor for everyone?
Not exactly. Tasting notes are guides based on the natural characteristics of each coffee. Flavor can vary depending on brewing method, grinder, water quality, and personal taste perception.
- Payments & Security
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party payment providers. We do not store your full payment card information.
What payment methods do you accept?
Accepted payment methods are displayed during checkout and may include major credit cards, debit cards, and other secure payment options depending on your region.
- Contact & Support
How can I contact customer support?
You can reach us anytime at:
support@firstcupcoffeesociety.com
Our team is here to help with orders, recommendations, shipping questions, and anything related to your coffee experience.
Can I get help choosing the right coffee?
Absolutely. That’s exactly what we’re here for.
Our AI Barista helps guide you to the best coffee for your preferences, so you can skip the guesswork and enjoy better coffee with confidence.